Please provide as much useful information as possible in order to help us handle your case and to take the greatest possible care over the quality of our products. If your toy was bought within the last 3 months, please directly contact the shop from which it was purchased. Please note that Janod will be closed from 23 December 2017 to 2 January 2018. The team will answer as soon as possible. Thank you for your understanding and we wish you a pleasant christmas season.
A rectangular label near the barcode in the form: XXXX - J0XXXX/MMAAAA
A round label with a rabbit’s head in the middle near the CE mark in the form: XXXX - J0XXXX/MMAAAA