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Vous avez une demande Service-Après-Vente (produit défectueux) suite à un achat effectué sur notre site ? Veuillez sélectionner le produit concerné dans votre historique de commande et remplir le formulaire-ci-dessous, en prenant soin de fournir toutes les informations utiles afin de nous aider dans le traitement de votre dossier et dans l’amélioration de la qualité de nos produits. Nous vous répondrons dans un délai maximal de 10 jours.

If the date of purchase is less than 2 years ago, we suggest that you approach the store or website directly. Otherwise, please complete the below form, taking care to provide all information likely to help us process your enquiry and improve the quality of our products. We will reply to you within a maximum period of 10 days.

You want to buy spare parts for your Janod product ? Please complete the below form, making sure you provide all information likely to help us to process your enquiry. We will reply to you within a maximum period of 10 days.

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Your data are intended for Janod and will not be transmitted to third parties. Boxes identified with an asterisk must be filled out as they are required to process your order. Learn more about our policy for using your personal data. In accordance with the modified French Data Protection law, you may exercise your right to access data concerning you and rectify or delete it, or oppose the processing of your data for legitimate reasons, by contacting our Data Protection Officers. You can also establish directives regarding the storage, erasing, and communication of your personal data after your death. In accordance with the European Regulation on the Protection of Personal Data, beginning 25 May 2018 you have the right to limit the processing of your personal data, as well as a right to the portability of your data if the conditions are met. In accordance with the European Regulation on the Protection of Personal Data, beginning 25 May 2018 you have the right to limit the processing of your personal data, as well as a right to the portability of your data if the conditions are met.
You can also file a claim with CNIL regarding the processing of your data. We are informing you of your right to subscribe to the French Bloctel opt-out system (do not call).

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How to locate the reference on the packaging Code emballage

A rectangular label near the barcode in the form XXXX/J0XXXX/MMAAAA

How to locate the reference on the toy Code produit

A round label with a rabbit’s head in the middle near the CE mark in the form: XXXX/J0XXXX/MMAAA XXXX/J0XXXX/MMAAAA