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Purpose of your request

You have an After-Sales Service request (defective product) following a purchase made on our site? Please select the product concerned in your order history and fill in the form below, taking care to provide all useful information to help us process your file and improve the quality of our products. We will answer to you within a maximum of 10 days.

If your toy was purchased from one of our retailers, please contact them directly. In accordance with consumer law, your seller is liable for the legal guarantee of conformity. This extends over a period of 2 years after your date of purchase. This guarantee is in addition to the legal guarantee against hidden defects, to be exercised also and in the first place with your seller.

You want to buy spare parts for your Janod product ? Please complete the below form, making sure you provide all information likely to help us to process your enquiry. We will reply to you within a maximum period of 10 days.

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In accordance with the regulations in force regarding the protection of personal data, you have rights with regard to your personal data, which you can exercise by contacting our data protection officer: [email protected] or directly in your customer account in the Personal Data section.
For more information on your rights and JURATOYS's personal data protection policy, see our dedicated page.

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How to locate the reference on the packaging Code emballage

A rectangular label near the barcode in the form XXXX/J0XXXX/MMAAAA

How to locate the reference on the toy Code produit

A round label with a rabbit’s head in the middle near the CE mark in the form: XXXX/J0XXXX/MMAAA XXXX/J0XXXX/MMAAAA