• Delivery only in France & Belgium
  • Discover our brand new website !
Add to my wishlist

Vous devez avoir un compte pour pouvoir utiliser cette fonctionnalité.

Connexion Inscription

Send us a mail

Vous avez une demande Service-Après-Vente (produit défectueux) suite à un achat effectué sur notre site ? Veuillez sélectionner le produit concerné dans votre historique de commande et remplir le formulaire-ci-dessous, en prenant soin de fournir toutes les informations utiles afin de nous aider dans le traitement de votre dossier et dans l’amélioration de la qualité de nos produits. Nous vous répondrons dans un délai maximal de 10 jours.

If the date of purchase is less than 2 years ago, we suggest that you approach the store or website directly. Otherwise, please complete the below form, taking care to provide all information likely to help us process your enquiry and improve the quality of our products. We will reply to you within a maximum period of 10 days.

You want to buy spare parts for your Janod product ? Please complete the below form, making sure you provide all information likely to help us to process your enquiry. We will reply to you within a maximum period of 10 days.

(Image format accepted: JPG/PNG)
(Image format accepted: JPG/PNG)
(Image format accepted: JPG/PNG)
The information collected on this form is necessary to be able to get in touch with you to process your request. It is recorded and transmitted to the department concerned by your request. You have rights in terms of personal data privacy and can exercise them by contacting the Data Protection Officer on: dpo@juratoys.com. For further information on your data, please read our Data Privacy Charter.

* Required fields

How to locate the reference on the packaging Code emballage

A rectangular label near the barcode in the form XXXX/J0XXXX/MMAAAA

How to locate the reference on the toy Code produit

A round label with a rabbit’s head in the middle near the CE mark in the form: XXXX/J0XXXX/MMAAA XXXX/J0XXXX/MMAAAA